Announcing the Results of the Guest Experience & Insight Categories
We are delighted to announce the results for the Guest Experience & Insight Categories of the 2023 edition of the UK National Innovation Awards competition.
National Innovation Award for Guest Experience
Winner: Vonage
Runner-up: LTIMindtree
Finalist: Connect
Finalist: Snom
National Innovation Award for Guest Experience Insight
Winner: Forsta
Runner-up: Medallia
Finalist: Dragonfly AI
Finalist: LTIMindtree
The judges were UK-based practitioners in the fields of customer experience, customer contact, and customer service. All judges represented significant organisations.
Commenting on the results, Awards Director Sam Heggie-Collins stated:
“The Guest Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition were very closely contested. The quality of finalists’ submissions was very strong, and the judges had a hard task deciding the winners and runners-up. We thank the judges for lending their time and expertise to the competition.”
Announcing the Results of the Contact Centre Experience & Insight Categories
We are delighted to announce the results for the Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition.
Results: National Innovation Award for Contact Centre Experience
Winner: Cognigy
Runner-up: NICE Ltd
Finalist: Cirrus Response
Finalist: Fusion Telecom Ltd
Finalist: Noetica
Results: National Innovation Award for Contact Centre Experience Insight
Winner: Speechmatics®
Runner-up: NICE Ltd
Finalist: Aiwo
Finalist: Calabrio, Inc.
Finalist: SuccessKPI
In total, 93 judges were recruited across the two categories. All judges were UK-based practitioners in the fields of customer experience, customer contact, or customer service. All judges represented significant organisations.
We thank the judges for lending their time and expertise to the competition.
Commenting on the results, Awards Director Sam Heggie-Collins stated:
“The Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition were very closely contested. The quality of finalists’ submissions was very strong, and the judges had a hard task deciding the winners and runners-up. The high number of requests from judges for brochures, customer testimonials, and demos post-competition is testament to the quality of technology innovation the competition showcased.”
Announcing the Finalists of the Online Self-Service, Citizen Experience and Employee Experience & Insight Categories
We are delighted to announce the finalists for Online Self-Service, Citizen Experience and Employee Experience & Insight Categories of the 2023 edition of the UK National Innovation Awards competition.
Finalists: National Innovation Award for Employee Experience
Centrical
Nexthink
ViewPoint
WorkForce Software
Finalists: National Innovation Award for Employee Experience Insight
Centrical
ViewPoint
WorkForce Software
Finalists: National Innovation Awards for Online Self-Service Experience
Manhattan Associates
Red Technology
Saascoms
Finalists: National Innovation Award for Citizen Experience & Insight
The finalists for each category will now submit Finals Videos that build upon their written submissions. Leaders from the hospitality industry across the UK will then judge the finals.
If you’d like to help judge these two categories, please contact Jon Snow, the convenor of judges, for more information.
The UK National Innovation Awards (the Nationals) is a prestigious recognition programme, founded in 2016 by Directors Club United Kingdom, to celebrate new technologies and their impacts on customer experience, operational performance and employee wellbeing.
Past winners and finalists are celebrated permanently on our Honours Board.
Uniquely, our Judging Faculty is drawn from the leadership of the functions and divisions pertinent to each award category. Judges are also members of Directors Club United Kingdom.
We do not recruit judges from consultancies, suppliers, resellers or technology vendors.
All-digital Process
Our awards journey is 100% digital from entry through to the gala webcast. This means there is a level pitch for technology innovators across the world.
Whether you are located in London-England, Paris-France, or Mumbai-India, you use the same online process to enter, compete and celebrate.
The 2023 UK National Innovation Awards competition is dedicated to technologies that help make amazing customer experiences.
This open competition runs throughout the year and invites technology developers worldwide to enter.
National Innovation Awards for Guest Experience & Insight
April 25th: Entries Closed
May 16th: Finalists Announced
October 31st: Gala Results Webcast
Category: Guest Experience
Technology innovations that help improve or even reimagine customer experience in a hospitality setting.
Category: Guest Experience Insight
Technology innovations that help improve how brands and organisations collect and analyse customer experience feedback and insights in a hospitality setting.
National Innovation Awards for Employee Experience & Insight
September 12th: Entries Closed
October 3rd: Finalists Announced
December 12th: Gala Results Webcast
Category: Employee Experience
Technology innovations that help improve or even reimagine employee experience.
Category: Employee Experience Insight
Technology innovations that help improve how brands and organisations collect and analyse employee experience feedback and insights.
National Innovation Awards for Online Self-Service Experience & Insight
September 12th: Entries Closed
October 3rd: Finalists Announced
December 12th: Gala Results Webcast
Category: Online Self-Service Experience
Technology innovations that help improve or even reimagine the experience delivered when a customer interacts with a brand or organisation via online self-service.
Category: Online Self-Service Experience Insight
Technology innovations that help improve how brands and organisations collect and analyse customer experience feedback and insights arising from online self-service interactions.
National Innovation Awards for Citizen Experience & Insight
September 12th: Entries Closed
October 3rd: Finalists Announced
December 12th: Gala Results Webcast
Category: Citizen Experience
Technology innovations that help improve or even reimagine customer experience in a public sector setting.
Category: Citizen Experience Insight
Technology innovations that help improve how brands and organisations collect and analyse customer experience feedback and insights in a public sector setting.
Since 2016, hundreds of business leaders have helped us judge a wide variety of award categories. Our judging alumni represents a rollcall of the great and the good of leadership in their fields.
Jon Snow, the convenor of judges for the UK National Innovation Awards, is now inviting UK-based leaders to join the Judging Faculty for the 2023 edition of this global open competition.
Judging Process
Each award category will have up to 5 finalists.
Each finalist will have submitted a written submission (up to 1,000 words) and a finals video (10-15 minutes).
In turn, you read the written submission and watch the finals video for each finalist. You then decide which finalist – in your opinion – is the most innovative and which is the second most innovative. These are your category winner and runner-up.
No notetaking, decision justification, or finalist feedback is required.
Judging one category takes approximately 1-hour. Each category has a one month judging window.
Why Become A Judge?
The primary reason business leaders volunteer to judge the UK National Innovation Awards is to learn about new, innovative technologies pertinent to their role and field of business.
Technology innovations are impacting every function of every organisation. Keeping track of the most significant innovations is hard for busy professionals. Judging the Nationals is one way to keep current and gain understanding not readily available elsewhere.
If you are curious about the future and want to stay ahead of your colleagues, please consider joining the 2023 judging faculty.
Other benefits include a judge’s e-badge to use on social media and email signatures, and a permanent place among the judging alumni on the awards website.
Apply To Judge The Nationals
Judging places are by invitation. If you’d like to receive an invitation, please email Jon Snow, the convenor of judges, on
Winners, Runners-up & Finalists
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