Results For The 2020 Edition Of The UK National Innovation Awards® Competition


London, 1.30pm BST, April 21st 2020

Directors Club® United Kingdom are delighted to announce the results of the 2020 edition of the UK National Innovation Awards® competition. The live Gala Results Webcast took place today at 1.30pm BST, presented by Jon Snow, the awards organiser and founder.

Technology innovators from across the world were invited to enter the five categories of this open competition. Only the best were then shortlisted for the finals.

In these challenging times, the all-digital awards delivery model triumphed with little delay, despite the judging week falling at the start of the national lockdown.

This year’s competition has been judged by a record 224 category judges, all of whom are Directors Club® United Kingdom members. The organisers thank them for their time and expertise.

“Congratulations to all the companies that were chosen to contest the five category finals of this global, open competition. All finalists are world-class inventors of solutions that deliver significant business value-add.

“Economic growth, business growth, and our growth as individuals all benefit from the inventions of technology visionaries. The UK National Innovation Awards® recognise and salute the finest.”

Jon Snow, founder and organiser, UK National Innovation Awards®

The Results


Innovations In Cloud Contact Centre

Winner: NICE inContact
Runner-up: Cirrus

Finalist: Puzzel
Finalist: RingCentral


Innovations In Collaboration & Internal Communication

Winner: Alcatel-Lucent Enterprise
Runner-up: RingCentral

Finalist: SmartSurvey


Innovations In Customer Feedback

Winner: Clarabridge
Runner-up: Wizu

Finalist: Concentrix
Finalist: SmartSurvey


Innovations In Customer Interaction Automation

Winner: Jacada
Runner-up: Puzzel

Finalist: LogMeIn
Finalist: Noetica


Innovations In Service Personalisation

Winner: Healthcare Communications, an IMImobile company
Runner-up: Personify XP

Finalist: Genesys
Finalist: Moxie

Honours Board

Past Winners, Runners-up & Finalists