ABOUT

The National Innovation Awards (the Nationals) have been designed by the Directors’ Club United Kingdom to recognise business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation, and profitable growth.

 

As technology and innovation are at the heart of this initiative, we decided to totally reimagine the concept of B2B recognition and award giving.

 

The outcome is a unique programme that uses an all-digital platform to execute the entire awards process (with the exception of mailing the winner’s trophy).

 

Our aim is to have an as-near-as-possible zero carbon footprint and environmental impact.

 

Consequently, there are no travel, over-night accommodation or gala dinner expenses associated with our programme.

 

Directors’ Club is dedicated to promoting the success and growth of all businesses in the United Kingdom. Therefore, the Awards categories are open to all technology developers worldwide who are doing business in the UK.

WINNERS

Digital Self-Service Innovation

 

Live Final: 11am (BST) on May 23rd 2017

 

Winner: Jacada

Runner-up: Nanorep

Finalist: Enghouse Interactive

Finalist: Synthetix

 

“Jacada’s entry was a showcase of innovation and lateral thinking. The solution addressed two priority issues – reducing call centre volumes and cost, while maximising the use of knowledge and self-service assets to improve customer experience.

 

“The UK National Innovation Awards were established as an open competition to seek out truly useful inventions. Jacada’s digital self-service solution ticked all the boxes with the judging audience.”

 

Jon Snow, Chairman, Directors’ Club United Kingdom

Voice Of The Customer Innovation

 

Live Final: 11am (BST) on May 16th 2017

 

Winner: Wizu

Runner-up: MaritzCX

Finalist: Confirmit

Finalist: Performance Telecom

 

“Collecting and analysing the voice of the customer is essential to customer experience management, product development and marketing strategy. The challenge for organisations is how to engage customers with surveys in order to extract meaningful actionable insights. Wizu’s winning entry demonstrated innovation in survey delivery, structuring and response options, allowing users to build surveys to engage defined customer segments.

 

“All four finalists are commended on the quality of their written entries and live final presentations.”

 

Jon Snow, Chairman, Directors’ Club United Kingdom

Live Chat Innovation

 

Live Final: 11am (GMT) on March 7th 2017

 

Winner: IPsoft

Runner-up: Creative Virtual

Finalist: eGain

Finalist: Salesforce

 

“On behalf of the Directors’ Club United Kingdom I congratulate the team at IPsoft on winning the Live Chat Innovation category of the UK National Innovation Awards 2017. Across all four of the finalists’ presentations we saw clear evidence that Live Chat is very rapidly evolving from a human-to-human interaction channel towards delivering a high-quality customer experience using virtual live chat agents. When customers click to live chat all they want are fast, accurate answers to their queries. The judges recognised the quality and sophistication of IPsoft’s Amelia virtual live chat agent. Well done and I look forward to seeing how Amelia evolves. Keep the innovations coming!”

 

Jon Snow, Chairman, Directors’ Club United Kingdom

JUDGING

We will start recruiting judges shortly for the Virtual Customer Assistant Innovation category. If you are interested in judging this exciting and timely category, please email jon.snow@directorsclub.org.uk

CATEGORIES

Virtual Customer Assistant Innovation

 

Only 12 first round places. Please act now!

 

Free to enter. Only the four finalists pay a fee

 

All digital-process so no travel, overnight or gala dinner expenses

 

Has your company developed an innovative virtual customer assistant technology in the past 24-months?

 

Would you like to tell at least 50 UK-based leaders (end-users only) from the fields of customer service, customer experience, customer operations, digital, e-commerce, social media, and the c-suite about your innovation?

 

Could winning the 2017 UK National Innovation Award for virtual customer assistant technology help you sell more?

 

If the answer is yes to one or more of the above, please request an entry brochure by emailing jon.snow@directorsclub.org.uk

 

Get started today to claim one of the 12 first round places.